Call Flows for Different Times

Setting Up Call Flows in WizCaller: Directing Calls to Connect or Voicemail Based on Time

In WizCaller, you can customize how incoming calls are handled by setting up Call Flows. Call Flows allow you to specify different actions based on the day and time a call is received. This is especially useful if you want calls to connect to a specific number during certain times and be directed to voicemail during others. This article explains how to configure WizCaller Call Flows to manage incoming calls effectively.

Understanding Call Flows and Time-Based Rules

Call Flows in WizCaller are sequences of actions that determine how calls are handled. These actions can include forwarding calls to a mobile phone, routing them to voicemail, or playing automated messages. Additionally, you can create different Call Flows for specific time ranges or days, giving you the flexibility to manage calls based on your business hours or personal availability.

If a call comes in outside the time range of an active Call Flow, and no other Call Flows are in place, the call will be dropped automatically and will not connect. Therefore, it is important to configure multiple Call Flows to ensure that calls are handled properly, even during off-hours.

Setting Up Call Flows for Different Times

To set up your Call Flows based on time, follow these steps:

1. Create a Call Flow for Active Hours

• Step 1: Log into your WizCaller account and go to the Call Flow Settings.
• Step 2: Create a new Call Flow that covers the days and times when you want calls to connect. For example, if you want calls to connect only during your business hours (e.g., Monday to Friday, 9 AM to 5 PM), set these hours in the Call Flow settings.
• Step 3: Add a step in this Call Flow to Forward to Mobile, which will forward the incoming call to your designated phone number during these times.
• Step 4: Save this Call Flow. This will ensure that any calls received during the active hours will be connected to the specified mobile number.

2. Create a Call Flow for After-Hours or Voicemail

• Step 1: Create a second Call Flow that applies to all days and times. This will be the default Call Flow for any times when the first Call Flow is not active.
• Step 2: Add a step to Forward to Voicemail, which will send calls to your voicemail when they are outside the active hours of the first Call Flow.
• Step 3: Ensure that this second Call Flow is placed to the right of the first Call Flow in your Call Flow setup. WizCaller processes Call Flows from left to right, and the first Call Flow with an active time range takes priority. If the incoming call falls outside the active range of the first Call Flow, the system will move to the next available flow.

How WizCaller Processes Multiple Call Flows

When a call comes in, WizCaller checks the Call Flows in the order they are arranged, starting with the one on the left:

• If the call falls within the time range specified in the first Call Flow (e.g., business hours), the actions in that flow (such as forwarding to a mobile number) will be executed.
• If the call is outside the time range of the first Call Flow, WizCaller will move to the next Call Flow. If the second Call Flow is set to cover all time ranges and is configured to forward the call to voicemail, the caller will be directed there.

By arranging your Call Flows in this order, you can effectively manage calls during and after business hours.

Example Scenario

Let’s consider an example where you want your calls to connect to your phone during business hours (9 AM to 5 PM on weekdays) and go directly to voicemail during all other times, including weekends:

1. Call Flow 1: Forward to Mobile (Business Hours)
   • Active from Monday to Friday, 9 AM to 5 PM.
   • Action: Forward calls to your mobile number.
2. Call Flow 2: Forward to Voicemail (After-Hours and Weekends)
   • Active 24/7 (to catch any time not covered by the first Call Flow).
   • Action: Forward calls to voicemail.

WizCaller will first check the business hours Call Flow. If a call is received during those hours, it will connect to your mobile phone. If the call comes in outside of those hours, it will follow the second Call Flow and be forwarded to voicemail.

Key Points to Remember

• Left-to-Right Priority: WizCaller processes Call Flows from left to right, so the Call Flow to the left takes precedence if the time ranges overlap. Make sure your primary Call Flow (e.g., business hours) is placed to the left of your fallback Call Flow (e.g., voicemail).
• Call Flow for All Times: The Call Flow that covers all time ranges should always be positioned to the right. This ensures that any calls outside of your designated hours will still be handled appropriately (e.g., sent to voicemail).

Conclusion

By setting up multiple Call Flows with specific time ranges in WizCaller, you can ensure that calls are routed correctly based on when they are received. Whether you want calls to connect during certain hours and go to voicemail at other times, or you need to create more complex routing scenarios, WizCaller’s Call Flow system gives you full control over how incoming calls are handled.

For further assistance or more advanced configurations, feel free to reach out to WizCaller support, or explore our detailed guide on Call Flow Management.